Chatbots are proliferating almost every industry and every function. Chatbots come with many abilities which allow them to be deployed for a plethora of roles, in any industry. From closing sales, to providing 24×7 customer support to even providing consultations, chatbots can be programmed to deliver many outputs more efficiently and without errors as compared to humans. With so many roles and benefits, it is highly likely that AI chatbots could replace humans in many industries.
Here are some roles and industries where chatbots are already delivering great benefit to the companies:
1. RETAIL AND CONSUMER GOODS
For this industry, chatbots can help improve brand experience, improve customer satisfaction and thus increase brand loyalty. Some of the roles that chatbots are fulfilling are:
- Shopping assistant
- Order tracking
- Customised offer promotion
- 24x7x365 customer service
2. TRAVEL
The proverb ‘one size fits all doesn’t’ just doesn’t apply to this industry. Travel, as an industry, relies on a lot of personalisation. With AI chatbots, travel industry is improving customer experience and increasing conversions by offering:
- Destination exploration
- Booking assistance
- 24x7x365 customer service
3. HEALTHCARE
For hospitals, clinics and test centers, chatbots are performing many tasks such as:
- Offering remote primary health care
- Giving prescription information
- Giving report information
- Lead generation and appointment registration
- Billing support
4. EDUCATION
Chatbots are changing the face of education by performing a range of marketing, counselling, administrative as well as teaching tasks. Some of the tasks that AI chatbots are successfully completing are:
- Providing basic counselling
- Dispensing course information
- Providing 24x7x365 admissions help
5. AIRLINES
Some of the world’s top airlines are already using chatbots to provide cutting edge customer support and also for increasing sales. Many passenger queries such as flight information, baggage rules etc. are very repetitive, but still take a long time to get resolved through the traditional IVR systems. But chatbots are a great way to quickly provide all this information, and thus improve brand experience. Today, chatbots are helping airline passengers in:
- Web checkin assistance
- Booking assistance
- Flight information & travel assistance
- 24x7x365 customer service
6. BANKING
The adoption of chatbots by the banking industry is the proof that chatbots can be programmed to provide great personalised experiences. Chatbots have been deployed by the banking industry for:
- Offering financial advice
- Taking customer feedback
- Providing customer self service assistance in mobile banking
- Providing 24x7x365 customer support
7. INSURANCE
Confusing jargon and complicated terms & conditions are the biggest hurdles in selecting an insurance policy. These can be overcome with the help of chatbots. Chatbots are unleashing a great surge in sales & customer satisfaction through:
- Helping customers zoom-in on the right insurance policy
- Delivering personalised quotes
- Assistance for completing claims forms
It is stated that businesses will save $8 billion a year by deploying chatbots in many roles & functions by 2025. Your brand also has a lot to benefit from AI chatbots, and we recommend you to get started with chatbots immediately. If you did like to begin straight away, please reply to this email with the date & time and we will be happy to get you started.
